Customer Testimonials

What will you do with all that spare time! I'm having a party when this is all over!!

Seriously can't thank you enough for all you've done on this. You've been amazing. Wish all agencies were like you guys...

We originally chose Flatman’s because they were the cheapest but soon realised we had hit the jackpot with estate agent choice.

From the outset Flatman’s were friendly, dependable and worked hard to find us a buyer and negotiate a good price, constantly keeping us informed of progress and even ensuring our cats where all present and accountant for after viewings.

Between agreeing on a price and completion of our chain, the transaction was traumatic with numerous problems! I truly believe had Flatman’s not been so supportive and proactive in the process, our move would never have happened. They were the central communication point for everyone in the chain from our buyer up to building contractors at the top being heavily involved in every aspect of the transaction. The service they provided was far above what is expected from an estate agent, they keep us constantly updated to the point I often felt like I was their only client. Even my solicitor sent her thanks to Jamie Flatman for his support as it made her job so much easier.

I will forever be thankful and faithful to the Flatman partnership and would encourage everyone to use them. Alan and Jamie in particular are worth their weight in platinum! If you chose Flatman’s you will soon feel indebted to them like I do, when that moment comes, Jamie’s favourite tipple is Chateauneuf Du Pape J

It was only 2 years ago that you telephoned me with a proposal to build a 2 bedroom bungalow for a couple who were looking to downsize and then buy there existing plot and try and get planning for 2 large bedroomed detached properties.

The agreement that you drew up was by its nature complicated to cover all eventualities. Happily due to the Architect, Client and Wokingham Borough Council Planning Department all working together well under your guidance, it was in fact a very straight forward set of transactions.

I think 2 years must be a record to get planning permission on the bungalow for the Mc Minns, building the bungalow, getting them moved in, getting an acceptable planning permission for their old plot, then building and selling the 2 large houses.

Now that we have completed on the sale of the last property I would like to thank you and your team for the professional and friendly way that the whole development went. From the first meeting with the Mc Minns to the sale of the last property I have felt supported and that the outcome was fair and equitable to all parties concerned.

I would be delighted to work with you and your team should any similar opportunities come up in the future.

Now that the final stage of our project is complete Pam and I would like to say a big thank you to all at The Flatman Partnership.

Without your expert help we cold not have moved from an aspiration, to a project, to a successful conclusion.

Guiding us through all the elements of land purchase, new build and marketing of our old property so expertly has, we feel, been the difference between frustration and satisfaction.

Thanks once again to you all.

Sincerely,

Pam and Ian McMinn

That is perfect, I cannot thank you enough. You and Justin have been very helpful! I will not hesitate to recommend your company.

I wanted to take this opportunity to write to you and thank you on behalf of Zoe and myself for the first-class services you have provided us over the past 3 years. From the outset, it has always been a pleasure to speak with you about any matter concerning our property and we have constantly felt that our interests were never compromised and were always prioritised by you and your team.

Should we ever require property services in and around the Langley area again you can rest assured that we will be in touch and have no hesitation in recommending Flatman's to potential new clients.

With kind regards,

Damien.

I'm really happy with my relationship with you - both you and Nick are approachable responsive and pragmatic.

As a landlord living abroad, I have found your service to be invaluable. Everything happens as it should and I have as much or as little as involvement as I choose. I like the ability to communicate and receive my statements by email and when I do need to get in touch you are always responsive and friendly. Long may it continue!

Mandy Knight – Marsbrook ( landlord)

Hi Mark,

I had a very good experience of working with you (twice!) and as I understand it, I was one of  Flatman’s first clients when the firm started.

As a company you were professional and efficient, straightforward to deal with.

HTH.

Best regards,

Nick

I have been dealing with ''Flatman Partnership'' for about 2 years and have found all the staff to be very helpful and always sorted out any matters without delay.

I would recommend  Flatman's any day.

Khaliq Sheikh ( Landlord)

As I live abroad I needed my property looked after. Flatman's have been doing so for many years. They have provided excellent service and are very responsive to any queries the tenants may have.

Patricia Williams (landlord)

As professional Landlords with a growing portfolio of domestic and commercial properties, it is vital to us that we have a Letting Agent that we feel is really working on our behalf, keeping a close eye on matters day-to-day; identifying new prospective purchases,  ensuring that rental levels are appropriate and are collected and, of course,  ensuring that any problems are identified and dealt with in a timely manner.

Naturally, we were looking for an Agent that would consider our commercial interests – in terms of both the financial return and safeguarding our valuable assets – which the team at The Flatman Partnership definitely do. But we wanted much more than this. We were keen to find an Agent that would be friendly, reliable and professional for us to deal with AND one which would ensure that our tenants enjoyed a reliable, professional and friendly experience from beginning to end.

In the Flatman Partnership we have found this – and more. 

VT Partnership

From start to finish, our experience with Flatmans has been superb – very painless and professional. 

From considering a ‘buy-to-let’ investment, to being contacted with a potential property the experience has been made very easy for us; everything has been done without it affecting our busy lives.  At every turn, Nick and his team were there to answer all our questions . They went ‘above and beyond’ what was expected of them to make the buying process as smooth as it could be - and then went on to let the property with minimal fuss.  Tenants were found within a couple of weeks of completing and moved in on 23rd December which significantly reduced any ‘void’ period and stress over the Christmas period. 

Overall, the service scored 10 out 10 and we will be approaching them again when we are ready for our next investment.

Peter & Caroline Shrimpton (new Buy-to-Let investors)

The renting service of The Flatman Partnership is very efficient and to the point. Very happy with it. I have been with them for many many years. 

I want to sell one of my houses and have put it on the market with The Flatman Partnership without even thinking of using another agency.

Ann Astleford (Landlord)

Dear Michael and The Flatman Partnership,

Having recently completed a rental agreement with you, we just wanted to let you know how professional we found you to be. In an industry such as yours, it was refreshing to deal with a company as efficient, courteous and friendly as you proved yourself to be. Unfortunately, we found many agencies who did not operate to a similar standard so thank you and we will not hesitate to recommend you in the future.

Regards, Tim and Hannah

Just a quick email to say thank you so far for the impeccable Service, never met a better letting agent.

Cheers,
Steve

From start to finish, our experience with Flatmans has been superb – very painless and professional. 

From considering a ‘buy-to-let’ investment, to being contacted with a potential property the experience has been made very easy for us; everything has been done without it affecting our busy lives.  At every turn, Nick and his team were there to answer all our questions . They went ‘above and beyond’ what was expected of them to make the buying process as smooth as it could be - and then went on to let the property with minimal fuss.  Tenants were found within a couple of weeks of completing and moved in on 23rd December which significantly reduced any ‘void’ period and stress over the Christmas period. 
Overall, the service scored 10 out 10 and we will be approaching them again when we are ready for our next investment.

Peter & Caroline Shrimpton (new Buy-to-Let investors)

Dear Jamie,

Following the successful conclusion to the sale of part of my mother's garden for development, I should like to take this opportunity to thank you and your company for your help in achieving this.

I remember you saying, before you took the property on as agent, that selling land was not like selling a house How right you were! Without your personal help - informed, patient and good humoured - and that of the excellent specialists you were able to draw on, both legal and planning, I doubt whether we would have achieved the result we did. This especially in light of what proved to be a complex and frustrating affair.

My heartfelt thanks to you all and my best wishes to your company for the future.

Sincerely,
Christopher Sims

I ended up needing to sell my Mum’s house after she moved into a flat closer to my family, more than an hour from Langley. Nick Barker handled the sale as well as many other issues to do with the house saving me a great deal of time, money and energy. We found Flatmans to be excellent and would highly recommend them to anyone. The house was sold in a difficult market and we are very satisfied with service provide and grateful to Nick and his team for all their help.

Nick Brummitt

Jamie

Thank you once again for all the hard work you and your team have put in throughout the last few months. There were so many occasions when I thought it seemed too good to be true and that the process was running too smoothly. The reality was just that - everyone at Flatman Partnership made buying and selling a home seem so easy (even with a 9 month old baby)!!

I'm very glad that Flatman Partnership dealt with both the sale of our old home and the purchase of our new home. It just meant that there was so much clarity and control and I was kept in the loop at all times. Justin's professionalism and consultative approach was second to none. Who would have thought that even in tight market conditions, Justin was able to find us lovely first time buyers to put an offer down just 3 days of the house being on the market (when we were on holiday!)?!

Flatmans is like a "one-stop shop". Not only are your staff extremely capable and helpful, you were able to recommend Rob from Advoco Financial who helped us out with building and contents insurance. The excellent relationships you have built with partners like Rob and Claude Fenton are obvious. They all share the same ethics and customer service excellence as yourselves. Where most external companies will forget about the customers after the transactions have gone through, Flatmans and Claude Fenton have both provided ongoing support to demonstrate the passion you have for your jobs.

As Fitz at Sahana Enterprises said, they don't build houses, they try to build a home for families. You and Sahana have done just that.

We have, and will continue, to recommend Flatman Partnership to all those who are thinking of buying or selling houses.

Thanks again.

Best,
Celine Plum

To Nick and Trudy

You both made the process very smooth, it was very much appreciated.

Buyers Fox Road

Dear Justin,

I just wanted to take this opportunity to thank you and The Flatman Partnership in the very professional and caring way in which you handled and ultimately successfully conducted the sale of my late uncle's house.

These situations can be very delicate and your sensitive approach combined with excellent market knowledge helped not only quickly identify us a buyer for the property with your "open house" approach but also to ensure that we reached a sales and an acceptable price - not easy in this present economic climate!

I would not hesitate in recommending you to anyone.

Yours faithfully

Gary Goodenough

Dear Justin & Jamie,

Thanks so much for all your help with our purchase. We love the house and are so pleased that with your help and proactive action we could buy it without sharing the equity.

We will certainly come back to you in the future and recommend you to friends and professional acquaintances.

I will certainly not use the same solicitor who for the past two weeks has ignored all my calls and only responded to emails when I have sent automated requests. He has even undercharged us by £100 so he can't even add up!

Thanks again and best wishes for the future.

Kind regards,
Sonia

Dear Nick & Co,

Just wanted to say thank you so much for all your help and support selling our house over the last few months. Your care and understanding also, it has been so appreciated. We would recommend your estate agency to anyone. Brilliant customer Service.

Lynn and Dave Hill

Dear Jamie,

As you are probably aware Katie is now settling into her flat.

We could not let this event pass without writing to you to express our sincere thanks for all your efforts over recent months - you were a tower of strength! Whilst the Homebuy route did not prove successful we know that it was your assistance which put Katie on the way to a successful outcome.

We admire the way you spoke to the young people. You always seemed to have a moment for us on the phone.

Thank you also for recommending Rob to the family - he has been a champion and we would like him to know just how very much Katie and her parents appreciated his patience, guidance and constant availability for them.

We send our very best wishes and, of course, our sincere thanks.

Carol and Sammie Armstrong

Dear Nick and Team

Just wanted to say a big thank you. I could not do your job, how do you remain so calm and patient?!!!

The Rakes – Brands Road

To Michael & Jamie,

Thanks so much for all your help and patience with selling my house. A bit of a marathon run but we got there in the end and all without loosing our cool, temper or profit!!

Well done and thanks again

Kirsten Jones
(24 Derby Street)

Nick,

Many thanks for all your help and going the extra mile on our behalf. Very best wishes for the future Langleys No 1 estate agent!!! Thanks again.

John and Irene

Hi Tracy,

Thanks for an update. It's good to see some stats from RightMove. We do monitor the market as well and could see that the buyers are not there at the moment. Gloomy economy predictions are not helping either.

We also agree with you that the property is there at the right price at the moment and with 14 viewings so far we think you guys are doing great job. All other agents have tried by now to get the business, but once I said we had 14 viewings, usually they go quiet. We will carry on trying to keep the frustration to ourselves and hopes high for good outcome later on.

Thanks very much for all your hard work,
Majo

Hi Tracy,

Hope you are well. We are all settling in, not missing London and feel like we have been here ages already!

Thanks for the help you and your team gave us over the last 8 months in moving home. We are really pleased that we got in touch with the Flatman Partnership from the beginning as the service you gave us in helping us find a new home was excellent, especially as we have two very young children which meant endless trips to look at new houses was not really viable. We had a difficult time with our buyer and lost the house we wanted and the house we were going to buy. However due to you knowing what we wanted you always had an alternative house which always made things seem not so bad! The regular communication, even at times when there was nothing to report helped tremendously, spurring us on to keep going and sell our house and also in letting us know what was happening. It is the not knowing that can be so frustrating at times.

As a company you certainly gave us a 110% effort for which we are very grateful. We will certainly be back in touch if we decide to move again and would recommend you to others. We wish the Flatman Partnership the best of luck.

Many thanks again.
The Barnes Family.

Ian and I would like to send the whole team at Flatmans a huge Thank You!

We struggled to sell our property with Parkers for months (about 6!) thinking that we we're just unlucky with people pulling out and messing us around. However, at the same time we started to have reservations about our agents.

At this point we'd lost hope and were starting to feel the stress, especially with a wedding to organise too... Then came along Flatmans!

You are the opposite of everything I have experienced with other agents. You treat us like individuals, taking the time to get to know us and giving a much more personal service. You are thorough, organised, prompt, efficient and very knowledgeable.

But I also feel that you go above and beyond what you could expect from most other agents, especially larger or national companies. You have been so extremely kind, helpful and genuine. I can say that I trust you and feel that you show respect, honesty and integrity to not just us but the buyers too.

I would definitely use you again, even if our house wasn't in Reading!! You can't put a price on that sort of trust. My advice to anyone being bombarded with lower and lower percentages or fixed rates from agents is to not be sucked in; it is a very false economy!

Once we had moved over to Flatmans we sold our house within weeks and the sale went very smoothly, I am certain this is not luck but due to the diligence of the Flatmans team. Many thanks again for finally relieving us of the stress that can be house selling. We are now looking forward to setting up a new home and getting married.

Regards
Julia and Ian

Hi Justin,

Thank you very much for the your diligence and perseverance in negotiating the sale of our flat. This has been a protracted negotiation and two buyers have fallen just before exchange. However we have now exchanged (they always say third time lucky!) and I would just like to say that you have done a brilliant job for us. Keep up the good work and we will certainly come back to you in the future.

Kind regards,
Helen Taverner

Dear Justin

Re: The Sale of our Parent's property – Thanks for your help

On behalf of myself and my brothers and sister, please accept our sincere thanks for the help and support that you have given us over the last year.

As you are well aware, the sale of our parents property was fraught with difficulty due to a Land Registry problem with the actual boundaries of the property. This caused several month's delay to what should have been a straight forward sale.

You and your team should be commended for the diligence and care that you have taken to ensure that all parties to the sale were kept fully up to date with developments on both our side and the buyer's side of the transaction. Although you have many clients, every time we have called or written, you have treated us as if we were your only client and have done everything possible to make a difficult situation bearable.

We now look forward to completion on 2nd October 2007

Thank you again.

We will firmly recommend your company to anyone who is considering buying or selling a property. Your service is second to none!!!!

Yours sincerely
Collette Haworth

Dear Justin,

I thought I would write and thank you for your help and service in selling my house (Henley Wood Road, Earley). As you know there were a few unusual problems, but with your professionalism and perseverance we got there. I appreciate that the Flatman Partnership is a close family run business, this was a great benefit as everyone knew the situation and could help whatever the question. (I didn't get lost in the system!)

Once again thank you all for everything in those testing times.

Yours sincerely
Mrs B Maslen

The Flatman Partnership's professionalism stood out from that very first phone call; it was nice to hear a different tune to your stereotypical agent. Our sale proved difficult due to an obstinate purchaser and a complicated lease, however Justin's persistence was second to none and he got the sale through as quickly as possible.

Robert Dibb

Last October we came to you for guide lines on an idea of selling three properties and moving on. You promptly came up with some idea, which when we suddenly found a property we liked, set up the need to sell the three houses quickly. After beating another agent to the sale of my own house, number 17, you dealt with the other two properties and a buyer was soon found, who decided to buy all three for an extremely satisfactory price. This was done on a friendly basis which helped in successfully completing the sale in good time. We will be pleased to recommend you in the future.

Regards
Mr & Mrs Cox

Jamie

I need to do this face to face as well but cannot let time go by without thanking you for everything you have done to get us to the starting gate.

I am in awe of your knowledge, your skills, your tenacity and your sensitivity in planning and executing the whole process. It makes me wonder how different Sahana might be today if I had been around at the time of Woosehill and cemented a relationship with you!!

It just means we have lost a few years but the future could be a lot of fun.

Only one word needs to be said….Thankyou!

Best
Fitz

Initially, as you know, we engaged 3 potential agents to value the property that we intended to sell after 5 years of ownership. The meetings with the two alternatives to Flatmans proceeded as expected. representative arrived, sniffed around the property a little and then told us flat what their proposed price would be if they were to take the property to market on our behalf. However, Flatmans arrived with a distinctly different approach. From the outset the sentiment of the meeting with you felt more open and sincere, more like you wanted our business. I was also impressed very much by the intelligence that you shared with us on local prices and what the percentage price increases in the area had been over the last 5 years. To me this sort of open due diligence as a component of how we arrived at an asking price added to the credibility and the integrity of using Flatmans to offer the flat to the housing market.

The process from there on in was managed in a solid way. After an initial wobble on ensuring that we did receive information from representatives of Flatmans in a timely and consistent way, and an honest and direct conversation, the period of viewings to an offer was managed with an excellent balance of professionalism and personal touch.

There were some peculiarities to the sale towards the end which, to myself and fiancé, were the test of the relationship that we Flatmans has worked to build with us. I am very very enthusiastic when I say that Justin in particular was the benchmark of professionalism at this sensitive stage.

If we had chosen one of the "big names" and gone through this without experiencing the approach that Flatmans take to doing business I have to say that I suspect I would now have reason to think what most do about estate agents; arrogant, insensitive and no attention when it comes to detail. I don't think this of Flatmans, in fact, quite the opposite. I am glad that we followed our instincts and made the decision that we did to sell our property. Thank you to all of the team, particularly you Justin.

Have a great day
Chris Redmond

Estate agents are a much maligned profession and buying a house is a stressful experience. Particularly in Reading it is difficult to find the right house at the right price and in the right location.

Having dealt with seemingly many estate agents and viewed houses which had no relationship to the details provided, we were beginning to despair.

The Flatman partnership however provided us with a different service. Honest, straight and genuinely helpful they went the extra mile in terms of giving a personal service and being prepared to sort out problems and patiently dealing with our numerous concerns.

I have no hesitation in recommending this agency to anyone trying to find accommodation in Reading.

John Wood
Hythe
Kent

Dear Justin

I wanted to drop you a line to thank you, and Michael, for your efforts on my recent flat sale (Flat 2, 34 Lorne Street.)

Once I decided to sell my flat, I called you in to offer me a valuation, and, I was impressed with your view on my flats potential. Other agents did not share my thoughts on the flats appeal and worth. You rightly identified my flats value, and, once instructed, quickly progressed through successful viewings and marketing to achieve me a full asking price offer, which completed perfectly.

Thanks for your help.

Regards
Roger Whittaker

To Nick Barker and all at Flatmans Langley Branch,

As it is now six months since our move to Lincolnshire from Langley I just want you to know how much Philippa and myself appreciate all the help and advice you gave to us in selling our property especially in such a difficult market.

We found your unhurried visits before, during and after the sale both friendly as well as professional and now count yourself and your staff, and in particular, Mark, as friends especially when we locked ourselves out and phone call to your office had Mark hurry down to let us in with the key that we had entrusted to you.

Having had two disappointing experiences with your contemporaries over the last few years, I would have no hesitation whatsoever in recommending Flatman Partners Langley to anyone.

Keep up the good work.

Yours sincerely,
Eric and Philippa Gordon - Halkingcroft, Langley, Berks.

Dear Nick, it was a pleasure to deal with such an efficient, helpful and friendly estate agent for our move from Langley.  I wouldn’t have believed I would have said that about any “estate agency”!!

You assisted in making our recent house move straight-forward, helping along the way with any questions etc and your Langley office staff are to be commended as they were thoroughly professional and considerate during all the viewings and more importantly to us, during the moving and completion process.

We would not hesitate in recommending The Flatman Partnership to any prospective seller or buyer.

Tim Jones